Terms and Conditions

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Last Updated: January 15, 2025

Important Information – Please Read Carefully

These clauses have the potential to seriously affect your interests. We strongly advise you to read these sections in full, along with the complete Terms and Conditions. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

  • Age Verification and Underage Gambling: You must be 18 years or older to use our services, including demo versions. We conduct strict age verification procedures. Underage gambling is a criminal offence. See Clause 4.1
  • Responsible Gambling & Mandatory Limits: We are committed to responsible gambling. All new customers are required to set financial limits (deposit, loss, and staking) before their first deposit. Increasing limits will incur a 24-hour cooling-off period. See Clause 6
  • Customer Fund Protection: Your funds are held separately from company funds, but the level of protection varies. We currently offer Medium protection. See Clause 7.4
  • Data Privacy (GDPR): We process your personal data in accordance with our Privacy Policy and GDPR. Be aware that data related to self-exclusion and Anti-Money Laundering (AML) cannot be automatically deleted due to legal obligations. See Clause 12
  • Dispute Resolution: If you have a complaint, please follow our internal procedure. If you remain dissatisfied, you have the right to refer your complaint to our approved Alternative Dispute Resolution (ADR) provider, IBAS. See Clause 13
  • Demo Play vs. Real Money Play: Demo versions are for informational purposes only; real-money prizes are not available. The theoretical RTP for the demo version is identical to the real-money version (96.50%), but demo results do not guarantee similar outcomes with real money. See Clause 8.4

18+ Only

You must be 18 years or older to use this website. Underage gambling is strictly prohibited and is a criminal offence.

1. Introduction

1.1 Agreement to Terms

These Terms and Conditions constitute a legally binding agreement between you ("User," "Player," "You") and Olympus Gaming Solutions Ltd. ("Company," "We," "Us," "Our"), governing your use of the website and the "Gates of Olympus 1000" slot game (the "Game") and related services offered thereon.

1.2 Operator Identification

The Website is operated by:

  • Company Name: Olympus Gaming Solutions Ltd.
  • Registered Address: Level 3, 20 St Thomas Street, London, SE1 9RS, United Kingdom
  • Company Registration Number: 11876543 (Registered in England and Wales)
  • Contact Email: [email protected]
  • Telephone: +44 (0)20 3123 4567 (UK National Rate)

2. Licensing and Regulatory Compliance

2.1 UK Gambling Commission Licence

Olympus Gaming Solutions Ltd. is licensed and regulated in Great Britain by the UK Gambling Commission (UKGC) under account number 54321, with Licence Reference 000-054321-R-321098-007 (Remote Casino Operating Licence), issued on 1st March 2018.

You can verify our licence details directly on the UK Gambling Commission's public register: UKGC Public Register.

3. Account Registration and Verification (KYC/AML)

3.1 Eligibility and Age Verification

You must be at least 18 years old to register an Account, deposit funds, or play any games (including demo versions) on our Website. We conduct robust age verification checks upon registration, and you will not be able to deposit or play for real money until your age has been successfully verified.

3.2 Identity and Source of Funds Verification (KYC/AML)

As a regulated operator, we are legally required to conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. We may request documentation such as:

  • Valid photo ID (passport, driving licence)
  • Proof of address (utility bill, bank statement, not older than 3 months)
  • Proof of funds (bank statements, payslips, or other relevant documentation)

4. Responsible Gambling

Mandatory Financial Limits

All new customers MUST set financial limits before their first deposit. This system includes deposit limits, loss limits, and staking limits. Any increase in your limits will be subject to a 24-hour cooling-off period.

4.1 Self-Exclusion

If you feel your gambling is becoming problematic, we offer self-exclusion options. You can self-exclude from our Website for a fixed period or indefinitely.

  • GAMSTOP: For UK residents, we strongly recommend registering with GAMSTOP at www.gamstop.co.uk
  • Direct Self-Exclusion: Contact our Customer Support team at [email protected]

4.2 Problem Gambling Support Contacts

If you are concerned about your gambling, please seek help from these organisations:

5. Customer Fund Protection

5.1 Customer Fund Protection Level

We currently hold Customer Funds in a separate bank account from our business accounts, but they are not protected in the event of insolvency. This means your funds are:

"Not protected - with segregation of customer funds"

This provides a Medium protection level. While we take steps to segregate your funds, in the event of our insolvency, there is no absolute guarantee that all funds will be returned to you.

6. The Game: Gates of Olympus 1000

6.1 Game Rules and Technical Characteristics

Key Game Information:

  • Game Name: Gates of Olympus 1000
  • Provider: Pragmatic Play
  • Volatility: High (4 out of 5 stars)
  • Theoretical Return to Player (RTP): 96.50%
  • Maximum Win: 15,000x your stake
  • Betting Range: Minimum bet £0.20, maximum bet £100.00

6.2 Demo Play vs. Real Money Play

Important Demo Disclaimers

The Website may offer a demonstration version ("Demo Play") of the "Gates of Olympus 1000" game. Please note:

  • This is a demonstration version for informational and entertainment purposes only
  • Real-money prizes or payouts are not available in demo mode
  • The theoretical RTP (96.50%) is identical to the real-money version
  • Demo results do not guarantee similar outcomes when playing for real money
  • Access requires prior age verification to confirm you are 18 years or older

7. Bonus and Promotional Terms

Any bonuses or promotions offered on the Website will be subject to specific, separate terms and conditions. These will be clearly presented alongside the offer and must be read in conjunction with these general Terms.

8. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

  • Fraud, collusion, money laundering, or any illegal activity
  • Cheating, including the use of automated players (bots)
  • Abuse of bonuses or promotions
  • Attempting to gain unauthorised access to the Website or other Accounts

9. Privacy Policy and Data Protection (GDPR)

We are committed to protecting your privacy and personal data. Our processing of your personal data is governed by our comprehensive Privacy Policy, which forms an integral part of these Terms.

9.1 Special Conditions for Gambling Data

Due to the specific regulatory environment of online gambling, certain GDPR rights may be subject to limitations:

  • Right to Erasure: Data related to self-exclusion cannot be automatically deleted due to regulatory requirements
  • Data Retention: We are legally required to retain certain data for a minimum of five (5) years

10. Affiliate Disclosure

To support the provision of free access to demo versions of slots and maintain our website, we may receive a commission from partner casinos when you register or play via links on our Website. This is an affiliate relationship, and such links are clearly identifiable as "affiliate links," "advertising," or "sponsorship."

11. Dispute Resolution and Complaints

11.1 Internal Complaints Procedure

If you have a complaint or dispute, please contact our Customer Support team:

11.2 Alternative Dispute Resolution (ADR)

Independent Betting Adjudication Service (IBAS)

If you are not satisfied with our internal resolution, you may refer your complaint to IBAS:

12. Limitations of Liability

To the maximum extent permitted by law, Olympus Gaming Solutions Ltd. shall not be liable for any loss or damage whatsoever arising from or in connection with your use of the Website or Services, including indirect, incidental, punitive, or consequential damages.

13. Amendments to Terms

We reserve the right to amend, modify, or update these Terms at any time. For material changes that could significantly affect your interests, we will notify you via email or a prominent notice on the Website at least fourteen (14) days before the changes take effect.

14. General Provisions

14.1 Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute.

14.2 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Olympus Gaming Solutions Ltd. regarding your use of the Website and Services.

Final Responsible Gaming Notice

Gates of Olympus 1000 is high volatility entertainment with real financial risk. Never gamble with money you cannot afford to lose. Set deposit limits, time limits, and loss limits before playing. If gambling stops being fun, seek help immediately through BeGambleAware or GamCare services.

By continuing to use the Gates of Olympus 1000 Website, you signify your acceptance of these Terms and Conditions.

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