Privacy Policy

Welcome to gatesofolympus-1000.uk. We are committed to protecting your privacy and ensuring a secure, fair, and responsible gaming experience. This Privacy Policy explains how Olympus Digital Entertainment Ltd. ("we," "us," or "our"), the operator of gatesofolympus-1000.uk, collects, uses, shares, and protects your personal data when you visit and interact with our website.

As a licensed operator in the online gambling industry, we understand the critical importance of trust and transparency. We operate under the stringent requirements of UK data protection laws and the UK Gambling Commission (UKGC), ensuring that your privacy is not just a legal formality but a cornerstone of our service.

This policy is designed to be clear, comprehensive, and easy to understand, reflecting our commitment to your financial security and well-being. We want you to feel confident that your data is handled with the utmost care and in accordance with the highest standards.

1. Who We Are

We are the Data Controller responsible for your personal data processed under this Privacy Policy.

2. Our Commitment to Your Privacy and Trust

Your trust is paramount. We understand that interacting with a gambling site involves entrusting us with sensitive personal and financial information. We aim to build and maintain this trust by:

• Transparency: Clearly explaining what data we collect, why we collect it, and how we use it.
• Security: Implementing robust security measures to protect your data from unauthorised access, loss, or misuse.
• Fairness: Ensuring that all data processing is lawful, fair, and transparent, especially concerning game fairness and responsible gambling.
• Accountability: Adhering strictly to UK GDPR, the Data Protection Act 2018, and all relevant gambling regulations.
• User Focus: Prioritising your rights and providing accessible ways for you to control your data.

This policy reflects our dedication to Google's E-E-A-T principles (Experience, Expertise, Authoritativeness, Trustworthiness) by offering specific, detailed information that demonstrates our deep understanding of data protection in the gambling sector and our proactive approach to safeguarding your interests.

3. Key Definitions

• Personal Data: Any information relating to an identified or identifiable natural person.
• Processing: Any operation performed on personal data, such as collection, storage, use, disclosure, or erasure.
• Data Controller: The entity that determines the purposes and means of processing personal data (that's us, Olympus Digital Entertainment Ltd.).
• Data Processor: A third party that processes personal data on behalf of the Data Controller.
• UK GDPR: The retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018 and as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019.
• DPA 2018: The Data Protection Act 2018.

4. Information We Collect About You

We collect various types of information to provide our services, comply with legal obligations, and enhance your experience. This information falls into several categories:

4.1. Information You Provide to Us Directly

This includes data you submit when you register, deposit funds, play games, or interact with our support team:

• Identity Data: Full name, date of birth, gender, nationality.
• Contact Data: Residential address, email address, telephone number.
• Financial Data: Payment card details (processed securely by PCI DSS compliant third parties, we do not store full card numbers), bank account details, transaction history.
• Verification Data (KYC/AML): Copies of identification documents (e.g., passport, driving licence), proof of address (e.g., utility bill), source of funds/wealth information.
• Responsible Gambling Data: Self-exclusion requests, deposit limits, loss limits, time-out periods, responses to responsible gambling questionnaires.
• Communication Data: Records of your interactions with our customer support (e.g., live chat transcripts, emails, phone call recordings).
• Marketing Preferences: Your choices regarding receiving promotional communications.

4.2. Information We Collect Automatically

When you visit our website and play "Gates of Olympus 1000," we automatically collect certain technical and usage data:

• Device & Technical Data: IP address, browser type and version, operating system, device type, screen resolution, language settings, time zone setting, browser plug-in types and versions.
• Usage Data: Details about how you use our website, including pages visited, features accessed, referring/exit pages, timestamps, and clickstream data.
• Gameplay Data (Specific to "Gates of Olympus 1000"):
  • Betting History: Your stake amounts, chosen bet levels, use of Ante Bet, Buy Bonus feature activation.
  • Game Outcomes: Spin results (wins, losses, specific symbol combinations), payout amounts, activation of features like the Tumble Feature, Free Spins, and Multipliers (e.g., 2x to 1000x lightning bolts).
  • Game Settings: Your selections within the game's menu, such as Quick Spin toggle, background music and sound effects toggles, intro screen preference, and battery saver mode.
  • Autoplay Settings: Configuration of autoplay sessions, including spin count, turbo spin, and skip screens options.
  • Interaction Data: How you interact with the game interface (e.g., clicking the green spin button, navigating info screens, adjusting bet using plus/minus).
  • Session Information: Duration of gameplay sessions, number of spins, total wagered, total won/lost.

4.3. Information From Third Parties

We may receive personal data about you from third parties:

• Identity & Verification Providers: To verify your age, identity, and address as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
• Payment Service Providers: Information related to your transactions, such as confirmation of payment, but not your full payment card details.
• Gaming Software Providers: Pragmatic Play (the provider of "Gates of Olympus 1000") provides anonymised or pseudonymised game data to us to ensure game functionality, performance, and fairness.
• Affiliate Partners: If you arrived at our site via an affiliate link, we might receive information about your referral source.
• Publicly Available Sources: Information from public registers or databases for identity verification.

5. How We Use Your Information and Our Lawful Basis

We only process your personal data when we have a valid legal basis to do so under UK GDPR. Here's how we use your information and the lawful bases we rely on:

Purpose of Processing	Types of Data Used	Lawful Basis
To register and provide our core services: This includes creating your account, verifying your identity, processing your deposits and withdrawals, allowing you to play "Gates of Olympus 1000" and access its features (e.g., Tumble Feature, Free Spins, Multipliers, Ante Bet, Buy Bonus), and providing customer support.	Identity, Contact, Financial, Transaction, Gameplay, Communication.	Contract: Necessary for the performance of a contract with you.
To comply with legal and regulatory obligations: This includes age verification, Know Your Customer (KYC) checks, Anti-Money Laundering (AML) regulations, reporting obligations to the UKGC and other authorities, and maintaining records as required by law.	Identity, Contact, Financial, Verification, Transaction, Responsible Gambling, Gameplay.	Legal Obligation: Necessary for compliance with a legal obligation to which we are subject.
To promote responsible gambling: This involves monitoring gameplay patterns, identifying potential problem gambling behaviours, implementing self-exclusion and limits, and communicating with you about responsible gambling tools and resources. We use your gameplay data (betting history, wins/losses, session duration, game settings) to understand your engagement and intervene if necessary.	Identity, Contact, Transaction, Gameplay, Responsible Gambling, Communication.	Legal Obligation: Necessary for compliance with UKGC licensing conditions related to responsible gambling. We may also rely on Public Interest or, in specific cases, Explicit Consent for sensitive data related to health.
To ensure security and prevent fraud: This includes detecting and preventing fraudulent activities, money laundering, and other illegal acts, as well as protecting our systems and users.	Identity, Contact, Financial, Transaction, Verification, Device & Technical, Usage, Gameplay.	Legitimate Interest: To protect our business and customers from fraud and ensure the integrity of our services. Also, Legal Obligation for AML.
To improve our website and services (Analytics): We use analytics tools to understand how users interact with our website and the "Gates of Olympus 1000" game. This helps us identify popular features, areas for improvement, and technical issues. We analyse aggregated and anonymised gameplay data (e.g., frequency of Tumbles, Free Spins triggers, multiplier values) and UI interactions (e.g., use of Quick Spin, Autoplay settings).	Device & Technical, Usage, Gameplay (often anonymised or pseudonymised).	Legitimate Interest: To study how customers use our products/services, develop them, grow our business, and inform our marketing strategy. Where specific personal data is used for detailed analytics, we may rely on Consent via cookie preferences.
To personalise your experience: To tailor promotions, game recommendations, and content based on your interests and activity, where permitted.	Usage, Gameplay, Marketing Preferences.	Legitimate Interest: To provide a more relevant and engaging user experience. Where this involves tracking, we rely on Consent via cookie preferences.
For marketing and promotional communications: To send you updates, offers, and news about our services, if you have opted in to receive them.	Contact, Marketing Preferences.	Consent: Where required by law (e.g., for email marketing). We may also rely on Legitimate Interest for certain direct marketing communications where permitted by law, with an easy opt-out.
To track affiliate referrals: To correctly attribute traffic and commissions to our affiliate partners.	Usage (via cookies).	Legitimate Interest: To manage our affiliate marketing programs. Where this involves tracking cookies, we rely on Consent via cookie preferences.
To manage our business and legal claims: This includes managing our accounts, enforcing our terms and conditions, resolving disputes, and establishing, exercising, or defending legal claims.	All categories of data as relevant.	Legitimate Interest: To operate our business effectively and protect our legal rights. Also, Legal Obligation where applicable.

6. Sharing Your Information

We may share your personal data with the following categories of recipients, always ensuring that appropriate safeguards are in place:

• Game Providers: We share necessary data with Pragmatic Play, the provider of "Gates of Olympus 1000", to ensure the game functions correctly, to verify outcomes, and for their own regulatory compliance. This data is typically anonymised or pseudonymised where possible.
• Payment Processors: To facilitate secure deposits and withdrawals. These providers are PCI DSS compliant and handle your financial data directly.
• Identity and Verification Providers: Third-party services that help us perform age, identity, and address verification checks to comply with KYC and AML regulations.
• Cloud Hosting and IT Service Providers: For secure storage of data, website hosting, and IT support.
• Responsible Gambling Organisations: In specific cases, and with your explicit consent or where legally required, we may share data with organisations dedicated to preventing and treating problem gambling (e.g., GamCare, BeGambleAware).
• Regulators and Law Enforcement: We are legally obliged to share information with the UK Gambling Commission, the Information Commissioner's Office, and other regulatory bodies, police, or governmental authorities when required by law or to assist with investigations.
• Affiliate Partners: If you clicked on an affiliate link to reach our site, anonymised or pseudonymised data (e.g., a unique identifier from a cookie) might be shared with the affiliate to track your referral for commission purposes. This does not involve sharing your direct personal identifiers like name or email.
• Professional Advisers: Lawyers, auditors, and consultants who provide professional services to us.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner or operator. You will be notified of any such change.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. International Data Transfers

Some of our service providers, or the game provider, may operate outside the UK or European Economic Area (EEA). This means your data may be transferred to and stored in countries with different data protection laws.

To safeguard your data when using Yandex.Metrica, we implement the following measures:

• Anonymisation/Pseudonymisation: We configure Yandex.Metrica to anonymise IP addresses and other identifiers where possible. We primarily collect aggregated and statistical data about site usage rather than direct personal identifiers.
• User Control: You have the option to opt-out of Yandex.Metrica tracking through our cookie consent tool.
• Data Minimisation: We only send the minimum data necessary for analytics purposes.

For other international transfers, we ensure that appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs): We implement UK-approved Standard Contractual Clauses with our service providers, which are legally binding agreements designed to protect your data.
• Binding Corporate Rules (BCRs): For transfers within a corporate group, where applicable.
• Your Consent: In specific situations, we may ask for your explicit consent for international transfers.

By using our services, you understand that your personal data may be transferred to and processed in countries outside the UK/EEA, subject to the safeguards outlined above.

8. Data Security

We take the security of your personal data very seriously. We have implemented a range of technical and organisational measures to protect your information from accidental loss, unauthorised access, misuse, alteration, or disclosure. These measures include:

• Encryption: Using Secure Socket Layer (SSL) encryption for all data transmissions between your browser and our servers.
• Access Controls: Restricting access to personal data to only those employees, agents, contractors, and other third parties who have a legitimate business need to know.
• Firewalls and Intrusion Detection Systems: To prevent unauthorised access to our networks.
• Regular Security Audits: Conducting periodic vulnerability assessments and penetration testing.
• Employee Training: Ensuring all staff are trained on data protection best practices and security protocols.
• Data Backup and Recovery: Implementing robust backup procedures to prevent data loss.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the unlikely event of a data breach, we have procedures in place to address it promptly and will notify you and the relevant supervisory authority (the ICO) as required by law.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The retention periods are determined based on:

• Legal & Regulatory Obligations: For gambling operators, this includes retaining identity, transaction, and responsible gambling data for a minimum of 5 years after the account closure, as required by AML and UKGC regulations.
• Contractual Requirements: To provide our services to you.
• Business Needs: For legitimate business interests such as fraud prevention, dispute resolution, and analytics (often with anonymised data).
• Statutory Limitations: For potential legal claims.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

10. Your Rights

Under UK GDPR, you have significant rights regarding your personal data. We are committed to upholding these rights:

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within one month, unless the request is complex or numerous, in which case we may extend this period by a further two months. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

11. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse site usage, and support our marketing efforts. Cookies are small text files placed on your device by websites that you visit.

We use cookies for:

• Essential Functionality: To make our website work correctly, remember your preferences, and maintain your session.
• Performance & Analytics: To collect information about how you use our website, including the "Gates of Olympus 1000" game, to improve its performance and design. This includes the use of Yandex.Metrica for web analytics, as detailed in Section 7.
• Marketing & Advertising: To deliver relevant advertisements and track the effectiveness of our marketing campaigns, including affiliate tracking.

You have control over cookies. Most web browsers allow you to manage your cookie preferences through their settings. You can choose to block or delete cookies, but this may affect the functionality of our website. We also provide a cookie consent tool on our website that allows you to customise your preferences for non-essential cookies.

For more detailed information about the cookies we use and your choices, please refer to our dedicated Cookie Policy.

12. Responsible Gambling and Your Data

Our commitment to responsible gambling is a fundamental part of our operation and directly impacts how we use your data. We process your data to:

• Identify At-Risk Behaviour: We analyse gameplay patterns (e.g., changes in betting frequency, stake size, session duration, use of game features like Ante Bet or Buy Bonus) to identify potential signs of problem gambling.
• Implement Player Protection Measures: If we detect concerning patterns, we may proactively intervene by contacting you, suggesting limits, or applying self-exclusion.
• Enforce Self-Exclusion and Limits: We use your identity and account data to ensure that self-exclusion requests and set limits (e.g., deposit, loss, session time) are effectively enforced across our platform.
• Provide Support: We may direct you to responsible gambling resources and support organisations in the UK, such as GamCare (www.gamcare.org.uk) and BeGambleAware (www.begambleaware.org).

This processing is a legal obligation under our UKGC licence and is vital for your well-being.

13. Children's Privacy

Our services are strictly not intended for individuals under the age of 18. We do not knowingly collect personal data from anyone under 18. If we become aware that a person under 18 has provided us with personal data, we will take steps to delete such information from our records and close their account. If you believe we might have any information from or about a child, please contact us immediately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your data. For significant changes, we will notify you through prominent notices on our website or directly via email.

15. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please contact our Data Protection Officer (DPO) at: