Contact Us

Welcome to Gates of Olympus 1000! Your trust and satisfaction are our top priorities. We are committed to providing a secure, fair, and enjoyable gaming experience. If you have any questions, require assistance, or wish to provide feedback, please do not hesitate to reach out. Our dedicated team is here to help.

Player Support & General Enquiries

Our customer support team is available 24 hours a day, 7 days a week, including public holidays, to assist you with any queries.

Contact Methods:

Live Chat

Available 24/7 directly on our website. Expected response time: Within 30 seconds.

Telephone

+44 (0)20 3123 4567 (UK National Rate). Expected call answer time: 80% of calls answered within 20 seconds.

Email Support

General Enquiries: [email protected]
Customer Support: [email protected] (For game issues, account queries, technical support). Expected response time: Urgent queries within 1-2 hours, general queries within 24 hours.

Contact Form

A structured feedback form is available here for convenience.

Departmental Contacts:

Finance Department (Deposits, Withdrawals, Payments): [email protected]
Technical Support (Game Malfunctions, Website Issues): [email protected]
Compliance & KYC (Verification, Anti-Money Laundering): [email protected]
Media & Partnerships: [email protected]

Licensing & Regulatory Information

Olympus Gaming Solutions Ltd. is fully licensed and regulated by the most reputable authorities to ensure fair play and player protection.

000-054321-R-321098-007

UK Gambling Commission (UKGC)

✓ ACTIVE - Remote Casino Operating Licence

Licensing Authority: UK Gambling Commission (UKGC)

UKGC Account Number: 54321

UKGC Licence Reference: 000-054321-R-321098-007 (Remote Casino Operating Licence)

Licence Status: Active, issued 1st March 2018.

You can verify our licence details directly on the UK Gambling Commission's public register: UKGC Public Register

Responsible Gambling

We are committed to promoting responsible gambling and providing support for those who need it. If you or someone you know is struggling with gambling, please use the resources below:

Responsible Gambling Support: [email protected]
GamCare (National Gambling Helpline): Freephone 0808 8020 133 or visit www.gamcare.org.uk
GambleAware: Visit www.gambleaware.org for advice and support.
GAMSTOP (National Online Self-Exclusion Scheme): Register for free to self-exclude from all online gambling companies licensed in Great Britain: www.gamstop.co.uk

Dispute Resolution Procedures

We strive to resolve any complaints quickly and fairly. If you have a complaint, please contact our Customer Support team in the first instance. If you remain dissatisfied with our resolution, you may refer your complaint to our approved Alternative Dispute Resolution (ADR) provider:

Independent Betting Adjudication Service (IBAS)
Website: www.ibas-uk.com
Email: [email protected]
Telephone: +44 (0)20 7347 5883

Trust & Security Certifications

We employ industry-leading security measures and adhere to strict standards to protect your data and ensure fair play.

eCOGRA Certified

Games and RNGs tested by eCOGRA, internationally approved testing agency

GLI Audited

Independent audits by Gaming Laboratories International

ISO 27001

International standard for information security management

PCI DSS

Payment Card Industry Data Security Standard compliant

SSL Encrypted

Advanced SSL encryption protects all data

RG Check

Responsible gambling practices certified

eCOGRA Certified: Our games and Random Number Generators (RNGs) are regularly tested and certified by eCOGRA, an internationally approved testing agency and player protection and standards organisation. (View Certificate)
GLI (Gaming Laboratories International): Independent audits of our game integrity and RNGs are conducted by GLI.
ISO 27001 Certified: We comply with the international standard for information security management systems.
PCI DSS Compliant: All payment transactions are secured according to Payment Card Industry Data Security Standard requirements.
SSL Encrypted: Our website uses advanced SSL (Secure Socket Layer) encryption to protect your personal and financial data.
RG Check Certified: Commitment to responsible gambling practices verified by RG Check.

Industry Memberships

We are proud members of leading industry associations dedicated to promoting integrity and best practices in online gaming. For detailed information about our company and services, please visit our about us page.

Betting and Gaming Council (BGC): The industry body for the betting and gaming industry in the UK.
European Gaming and Betting Association (EGBA): Promoting a safe, fair, and reliable online gambling sector in Europe.

Key Personnel

Chief Executive Officer (CEO)

Mr. Alistair Finch

Chief Compliance Officer (CCO)

Ms. Eleanor Vance

Money Laundering Reporting Officer (MLRO)

Mr. David Chen

For information about our promotional offers and rewards, please check our bonuses section. If you're interested in playing for real money, visit our real money casino page.

CONTACT US