About Us: Olympus Gaming Solutions Ltd.

Divine Entertainment, Unwavering Integrity.

At Olympus Gaming Solutions Ltd., we are dedicated to crafting and delivering exceptional online gaming experiences that are as thrilling as they are trustworthy. As the licensed operator behind Gates of Olympus 1000, our mission is to blend cutting-edge entertainment with an uncompromising commitment to player safety, fairness, and regulatory compliance within the vibrant UK market.

Since our incorporation in January 2018, we have built our reputation on a foundation of integrity, innovation, and a profound respect for our players. We understand the critical importance of creating a secure and transparent environment, ensuring that every spin is not only exciting but also conducted with the highest standards of accountability.

Who We Are: Olympus Gaming Solutions Ltd.

Olympus Gaming Solutions Ltd. is a leading online gaming operator, proudly licensed and regulated in Great Britain. We specialise in providing premium slot experiences, with bonuses and promotional offerings that enhance player engagement alongside our flagship slot game. Our team comprises industry veterans, compliance experts, and creative minds, all united by a passion for gaming and a commitment to responsible operation.

We are more than just a gaming company; we are guardians of a safe and exhilarating entertainment space, continuously striving to exceed industry benchmarks for transparency, security, and player protection.

Our Vision & Values

• Integrity: Upholding the highest ethical standards in every aspect of our operations.
• Innovation: Continuously seeking to enhance the gaming experience through advanced technology and engaging mechanics.
• Player Protection: Prioritising the well-being of our players through robust responsible gambling tools and support.
• Transparency: Providing clear and accessible information about our company, licences, and operational procedures.
• Excellence: Delivering top-tier games and unparalleled customer service.

Our Commitment to Trust & Regulatory Excellence

Building trust is at the core of everything we do. We achieve this through stringent adherence to regulatory requirements, robust security measures, and unwavering transparency. Our operations are fully compliant with the latest European and UK legislative frameworks, ensuring a safe and fair environment for all our players and partners.

Licensing & Regulatory Information

Olympus Gaming Solutions Ltd. operates under the strict oversight of the UK Gambling Commission (UKGC), one of the most respected regulatory bodies globally. This licence signifies our commitment to fair, open, and crime-free gambling.

• Licensing Authority: UK Gambling Commission (UKGC)
• UKGC Account Number: 54321
• UKGC Licence Reference: 000-054321-R-321098-007 (Remote Casino Operating Licence)
• Licence Status: Active, issued 1st March 2018.

You can verify our full licence details directly on the UK Gambling Commission's public register: UKGC Public Register.

Corporate Transparency & Compliance

In adherence to the 4th and 5th AML Directives and GDPR, we ensure full transparency of our corporate structure and data processing practices.

We are committed to protecting your personal data. Olympus Gaming Solutions Ltd. acts as the Data Controller, processing data in accordance with GDPR principles. For detailed information on our data processing activities, lawful grounds, data retention periods (minimum 5 years under AML requirements), and your data subject rights, please refer to our comprehensive Privacy Policy. For privacy-specific inquiries, please contact our Data Protection Officer at [email protected].

Key Personnel

Our leadership team brings extensive expertise and dedication to maintaining the highest standards of corporate governance and operational excellence:

Independent Audits & Certifications

To further reinforce our commitment to fairness and security, our games and systems undergo regular independent auditing and certification by internationally recognised bodies:

• eCOGRA Certified: Our Random Number Generators (RNGs) and game payouts are regularly tested and certified by eCOGRA, an internationally approved testing agency and player protection organisation. (View Certificate)
• GLI Audited: We engage Gaming Laboratories International (GLI) for independent audits of our game integrity and RNGs, ensuring fair and unpredictable outcomes.
• ISO 27001 Certified: We adhere to the international standard for information security management systems, protecting your data with robust security protocols.
• PCI DSS Compliant: All payment transactions are handled securely in accordance with the Payment Card Industry Data Security Standard.
• SSL Encrypted: Our website utilises advanced SSL (Secure Socket Layer) encryption to safeguard all personal and financial data transmissions.
• RG Check Certified: Our responsible gambling practices are independently verified and certified by RG Check, demonstrating our dedication to player well-being.

Industry Memberships

We are proud members of leading industry associations, actively contributing to the promotion of integrity, best practices, and responsible conduct across the online gaming sector:

• Betting and Gaming Council (BGC): The industry body for the betting and gaming industry in the UK, advocating for high standards.
• European Gaming and Betting Association (EGBA): Promoting a safe, fair, and reliable online gambling sector throughout Europe.

Our Game: Gates of Olympus 1000 – Innovation & Fair Play

Our flagship slot game, developed by the renowned Pragmatic Play, exemplifies our commitment to delivering an exhilarating yet fair and transparent gaming experience. This premium slot showcases our dedication to technical excellence and player-centric design, offering both free spins features and real money opportunities.

• Immersive Theme: Journey to Ancient Greece, where Zeus himself oversees a stunning 6x5 grid, featuring iconic symbols and a divine atmosphere.
• Innovative Pay Anywhere Mechanic: Wins are awarded for 8 or more matching symbols anywhere on the screen, breaking traditional payline barriers and offering dynamic gameplay.
• Engaging Tumble Feature: Winning symbols disappear, allowing new ones to fall into place, creating chain reactions of wins with no limit on consecutive tumbles.
• High Volatility & Exciting Potential: With a high volatility rating (4 out of 5 stars) and a generous RTP of 96.50%, Gates of Olympus 1000 offers the thrill of less frequent but potentially much larger wins, up to 15,000x your stake.
• Accumulating Multipliers: Zeus randomly grants lightning bolt multipliers up to 1000x. During Free Spins, these multipliers accumulate throughout the entire round, offering colossal win potential.
• Seamless Accessibility: Developed using HTML5, the game is fully optimised for desktop, mobile, and tablet devices, ensuring a consistent and high-quality experience across all platforms.
• Proven Fairness: The game operates on a certified Random Number Generator (RNG), ensuring every outcome is completely random and unbiased. This, combined with our independent audits, guarantees fair play.

We believe that transparent game mechanics and certified fairness are paramount to building player trust. Gates of Olympus 1000 is a shining example of how we integrate these principles into world-class entertainment.

Dispute Resolution Procedures

We strive to resolve any complaints quickly and fairly. If you have a complaint, please contact our Customer Support team in the first instance. If you remain dissatisfied with our resolution, you may refer your complaint to our approved Alternative Dispute Resolution (ADR) provider, as required by UKGC regulations:

Contact Us

Your trust and satisfaction are paramount. Whether you are a player, a prospective operator, or a partner, we welcome your inquiries and feedback. Our dedicated team is available across multiple channels to provide professional and timely assistance. For comprehensive contact information and additional ways to reach us, please visit our contacts page.

General & Player Support

Our customer support team is available 24 hours a day, 7 days a week, including public holidays, to assist you with any queries.

• Live Chat: Available 24/7 directly on our website. Expected response time: Within 30 seconds.
• Telephone: +44 (0)20 3123 4567 (UK National Rate). Expected call answer time: 80% of calls answered within 20 seconds.
• General Enquiries Email: [email protected]
• Customer Support Email: [email protected] (For game issues, account queries, technical support). Expected response time: Urgent queries within 1-2 hours, general queries within 24 hours.
• Contact Form: A structured feedback form is available here for your convenience.

Departmental Contacts (B2B & Specific Enquiries)

For specialised inquiries, please use the following direct departmental contacts:

• Finance Department (Deposits, Withdrawals, Payments): [email protected]
• Technical Support (Game Malfunctions, Website Issues): [email protected]
• Compliance & KYC (Verification, Anti-Money Laundering): [email protected]
• Media & Partnerships: [email protected]
• Responsible Gaming Support: [email protected]
• Data Protection Officer (DPO): [email protected]

Join Our Journey

At Olympus Gaming Solutions Ltd., we are continuously evolving, driven by our passion for creating engaging games and our unwavering commitment to player safety. We invite players, casino operators, and industry partners to experience the difference that genuine integrity and expertise make. For complete information about our terms and conditions, please review our comprehensive guidelines. Thank you for choosing to learn more about us.